Aerobus - Terms and conditions for online sales

Terms and conditions for online sales

1.- Background information

The present terms and conditions for online sales (hereafter "terms and conditions") together with, if applicable, special conditions that may apply, regulate the relationship between the company SERVEIS GENERALS DE MOBILITAT I TRANSPORT, S.L., (hereafter "SGMT") and third parties (hereafter "Customers") to acquire the transport tickets offered on the webpage ONLINE SALES

The official information of the responsible for the ONLINE SALES website are:

VAT reg. no.: B-65122517
Plaça Joan Miro, 3
08912 Badalona (Barcelona), Spain
Corporate website:

Registered in the Mercantile Register of Barcelona at volume 41303, sheet 18, page B 380375.

The present terms and conditions have been written in accordance with the following legislations:

  • Law 34/2002, of July 11th, on information society services and e-commerce,
  • Law 7/1998, of April 17th, on general terms and conditions,
  • Royal Decree 1906/1999, of December 17th, governing telephone sales and electronic sales, within clause 5.3 of Law 7/1998,
  • Royal Decree Legislation 1/2007, of November 16th, containing consumer rights and user privileges and other complementary laws,
  • Law 7/1996, of January 15th, governing retail sales,
  • Royal Decree Law 14/1999, of September 17th, that regulates electronic signatures and other relevant regulations.

Buying tickets online includes the implicit and complete acceptance of the present terms and conditions of SGMT without any reservations, applicable from the moment the Customer accesses the ONLINE SALES page as well as the general conditions of carriage of the service.

Tickets can be orderend in Catalan, Spanish or English.

By clicking the button "checkout" the Customer agrees with the content of the general terms and conditions.

2.- Nature of the ONLINE SALES page

The ONLINE SALES page is directed to end consumers within the meaning established in the aforementioned Royal Decree 1/2007, of November 16th, and for use by the Customer or persons on behalf of which the Customer is legally authorised to act.

The Customer declares to be an adult (or emancipated minor) and to have the legal capacity to contract and to be bound by these general conditions of purchase contract with SGMT. However, the Customer accepts, expressly and without exception, that the access and use of the ONLINE SALES page is at the own responsibility.

SGMT reserves the right to modify at any time and without prior notice, the presentation and configuration of the ONLINE SALES page and suspend the access temporarily or permanently.

3.- Functioning of ONLINE SALES

3.1.- Steps how to buy tickets online

SGMT informs that the procedures for making any purchase of tickets are those described in these general terms and conditions of online sales, as well as those that are indicated during the acquisition process.

3.2.- Tickets and fares

The object of the ONLINE SALES page of SGMT is selling the tickets for the AEROBÚS service of Barcelona on the Internet.

The online purchase generates a document (voucher) that must be exchanged for the corresponding transport document within 1 year from the date of acquisition. After this period, the voucher will expire so that the buyer is not entitled to receive any compensation.

To be able to travel with AEROBÚS, the Client has to exchange the voucher for the corresponding ticket when boarding the bus.

The tickets will be valid from the moment that they have been exchanged and therefore entitle to travel on board of AEROBÚS.

SGMT informs that all prices published on the ONLINE SALES page are in Euros and include all taxes as well as the mandatory insurance for passengers (SOV).

SGMT reserves the right to modify at any time, without prior notice, the ticket prices and to suspend or cancel the sales temporarily or permanently.

3.3.- Purchasing tickets

SGMT guarantees the existence of all the tickets that are offered on the web site.
Following the buying process, the Customer will have to identify by completing the personal data necessary for the development of the purchase. Afterwards, the Customer chooses the desired tickets and quantities. The process ends with completing the credit card or debit card details.

3.4.- Delivery of tickets

Once completed the checkout process, the Customer receives an email with a document (voucher), which will correspond the purchased tickets and dispose over a QR code. The Customer must print the voucher for validation on board of the bus.

The voucher needs to be exchanged for the corresponding ticket, valid for travelling, when accessing the AEROBÚS service.

3.5.- Shipping costs

No shipping costs are charged.

3.6.- Place of conclusion

The sales contract is understood to be fulfilled at the address of SGMT.

4.- Returns

As determined by Article 4 of Royal Decree 1906/1999 of 17 December, regulating electronic contracting, Customer have a period of up to 7 working days from receipt of order, provided withdraw from the contract, without penalty charge.

The withdrawal must be notified to SGMT within the 7 days via e-mail, to the official address:

In any case, SGMT, after verification of the non-use of the ticket, refund the paid amount by the Customer, by crediting the credit card or debit of the payer, within 5 business days from said verification.

5.- Billing and payment

For those customers requiring bill have made ​​the purchase, it is noted that, in accordance with Royal Decree 1496/2003 of 28 November, by which the regulation governing billing obligations, the deadline is passed invoicing to be the 16th of the month following that in which it was done the relevant purchase.

Payment may be made by credit card or debit VISA and MASTERCARD.

Provided to payment, the Customer will have to follow each and every one of the instructions on the screen, providing the following card information: a) number; b) Expiry Date; and c) CVV. SGMT will pay the Customer the total security of your transactions, to have the most current technological standards at the time of commissioning ONLINE SALES page, in what respects protocols and security services.
For added security reported that bank data will be not recorded in any software application SGMT and only be used to make the payment by the bank.
The purchase information will be kept for a period of 7 years. The Customer will be informed of the details of your purchases whenever requested to do so and that period of seven years has elapsed.

6.- Forces majeures

Force majeure events include, without limitation:

  • Any unforeseen or unavoidable event,
  • errors in access to the various web pages of SGMT,
  • the lack of electricity or phone connection,
  • damage caused by third parties or portal server attacks (virus) affecting the quality of services and are not attributable or SGMT or the user,
  • errors in transmission, distribution, storage or delivery of the products to third parties and the content of the portal,
  • problems or errors in the reception or access these third parties,
  • fire,
  • floods or earthquakes,
  • strikes or labor disputes or other social disorders that prevent the supply of products and, therefore, compliance with the obligations accepted by SGMT,
  • shortage or unavailability of fuel or electricity,
  • accidents,
  • conflicts,
  • trade embargoes or otherwise,
  • blockades,
  • riots, or
  • any government regulation.

Administrative or management errors will not be considered as force majeure.

7.- Data protection

SGMT maintains a policy of confidentiality of personal data provided on line for their customers and is committed to its protection. This protection extends to everything that refers to the collection and use of information provided over the Internet.

In this regard, SGMT guarantees, in the terms established in Organic Law 15/1999 of 13 December on Personal Data Protection (LOPD), which will treat the personal information of its customers and the server that will store and process shall enjoy the necessary security measures in order to avoid unauthorized access to third parties.
To this end, SGMT ensures that it has taken appropriate technical measures and security in its facilities, systems and files organizational, pursuant to the provisions of Royal Decree 1720/2007, by which security measures are adopted applicable to files containing personal data and other development regulations. However, SGMT may provide the competent public authorities of personal data and any other information contained in its files when so required, in accordance with legal and regulatory provisions applicable to each case.

In compliance with the Data Protection Act, it is reported that the collection of their personal data occurs for the following purposes: (i) be able to render the services to which you have access through the Portal (purchase securities , events, promotions, events, competitions), (ii) commercial or advertising by any means (electronic or not), and (iii) surveys, statistics and analysis of market trends.

In any case, your data will be incorporated into the files of SGMT called for by the service to which, and in order to be treated for the purpose described in paragraph (i) is accessed.

If you have given us your consent, by dialing, your data is also included in the file "Usuarios web" and can be also used so that we can contact, including via the Internet for the purposes of (ii) and (iii). Is entitled to exercise rights of access, rectification, cancellation and opposition by contacting SGMT by e-mail at, or by writing to SERVEIS GENERALS DE MOBILITAT I TRANSPORT, S.L., Av. Joan Carles I, 50 08908 Hospitalet de Llobregat, Spain, with the subject “Exercise of LOPD rights”.

8.- Receipt of the tickets

SGMT send the Client, after making the purchase, justification of the contract by, with all its terms, electronically, via e-mail. And all this as soon as possible and always within 24 hours of completion of the purchase.

In that communication, the document evidencing the securities purchased will be included.

9.- Loss or theft

The loss or theft of the ticket is the sole responsibility of the Customer, SGMT being exonerated of any such claim.

10.- Governing Law and Jurisdiction

The present general conditions of purchase shall be construed and governed in accordance with Spanish law.

For any disputes arising from the existence, access, use or content of the general conditions of purchase, both the Customer and SGMT, expressly waiving any other jurisdiction that may correspond to the exclusive jurisdiction of the courts shall be subject and courts of Barcelona.

The acceptance of these general conditions of purchase by the customer is essential and compulsory precondition. The Customer declares under its responsibility, having read these general conditions of purchase and accept.

© 2014 SGMT